Returns & Exchanges
At Orient Electric, we stand by the quality of our home appliances and electrical solutions; if you are not completely satisfied, you can initiate a return within 10 days of delivery for a full refund or replacement. All items must be unused, in their original packaging, and accompanied by the valid invoice to qualify for processing.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Inspection
Our logistics partner will collect the item, which will then undergo a thorough technical inspection at our facility to ensure all components and manuals are present.
Approval Process
Once the product passes our quality check, your return will be approved, and you will receive a notification via email or SMS regarding the status.
Refund Issuance
The refund will be credited back to your original payment method or bank account within 7 to 10 business days following approval.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing