Frequently Asked Questions
Your guide to shopping with Orient Electric
What is the standard delivery timeline for my order?
Most orders are processed within 24 hours and delivered within 3-5 business days, depending on your location and the size of the appliance.
How do I track the status of my shipment?
Once your order is dispatched, you will receive a tracking ID via email and SMS, which you can use on our website to monitor your delivery in real-time.
What is your return policy for home appliances?
We offer a 10-day return policy for products that are received in damaged condition or have manufacturing defects. The item must be unused and in its original packaging.
Do your products come with a manufacturer warranty?
Yes, all Orient Electric products come with a standard manufacturer warranty ranging from 1 to 5 years, depending on the specific product category.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and popular digital wallets. Cash on Delivery is also available for select pin codes.
How can I book an installation service for my ceiling fan or air cooler?
You can book an installation by calling our customer service helpline or by raising a request through the 'Support' section on our official website.